Last Updated: August 5, 2026
Tutors Heaven respects the privacy of parents, students, tutors and website visitors. This Privacy Policy explains what information we may collect, how we use it and how we protect it.
By using our website, contacting us or submitting information, you agree to the practices described in this Privacy Policy.
Information We May Collect
We may collect information that you provide directly to us.
This may include:
- Full name
- Phone number
- WhatsApp number
- Email address
- Tuition location
- Student’s class or education level
- Required subjects
- Preferred tutor gender
- Preferred tuition timings
- Monthly fee range
- Tutor qualifications
- Teaching experience
- University or institute name
- Identification or verification documents
- Profile photograph
- Residential information
- Other information needed for tutor verification or tuition placement
Information About Students
Parents or guardians may provide limited information about a student for the purpose of finding a suitable tutor.
This may include:
- Student’s class
- Education level
- Required subject
- Tuition location
- Learning requirements
- Available schedule
We request that parents avoid sharing unnecessary sensitive information about students.
How We Use Your Information
We may use collected information to:
- Respond to inquiries
- Help parents find tutors
- Help tutors find tuition opportunities
- Arrange communication between parents and tutors
- Verify tutor information
- Manage tutor applications
- Improve our website and services
- Prevent misuse, fraud or inappropriate communication
- Maintain service records
- Provide customer support
- Send important service-related updates
Tutor Verification Information
Tutors may be asked to provide documents or information for identity and profile verification.
Such information may include:
- CNIC or identity documents
- Educational certificates
- Recent photograph
- Address information
- Utility bill
- Reference contact details
This information is collected only when necessary for verification, safety or tuition placement purposes.
Providing false, incomplete or misleading information may result in rejection or removal from the tutor network.
How We Share Information
We do not sell personal information.
We may share limited information when necessary to complete a tutor placement.
For example:
- A tutor may receive the tuition area, subject, class and schedule
- A parent may receive the tutor’s profile, qualifications and experience
- Contact details may be shared after both sides show interest in proceeding
We aim to share only the information required for the relevant tuition opportunity.
Information We Do Not Publicly Display
We do not normally display sensitive personal information publicly on the website.
This includes:
- CNIC copies
- Home addresses
- Utility bills
- Private reference numbers
- Verification documents
- Personal identification records
WhatsApp and Third-Party Services
Our website may include links to WhatsApp or other third-party services.
When you use these services, their own privacy policies and terms may apply. Tutors Heaven is not responsible for the privacy practices, security or content of third-party platforms.
Cookies and Website Data
Our website may use basic cookies or analytics tools to understand website traffic and improve performance.
This information may include:
- Browser type
- Device type
- Pages visited
- Approximate location
- Time spent on the website
- Referral source
This information is generally used for website improvement and does not normally identify you directly.
Data Protection
We take reasonable steps to protect personal information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration
- Unnecessary sharing
However, no online communication, website or storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as necessary to:
- Provide our services
- Maintain tutor records
- Complete tuition placement
- Resolve disputes
- Prevent misuse
- Meet legal or operational requirements
Information that is no longer required may be deleted or removed from active records.
Your Responsibilities
Parents, students and tutors are responsible for providing accurate information.
Users should not:
- Submit false documents
- Misuse another person’s information
- Share contact details without permission
- Harass parents, students or tutors
- Use information for unrelated marketing
- Publish private information without consent
- Contact users outside the agreed tuition purpose
Children’s Privacy
Students may be under the age of 18. Parents or guardians should provide tuition requirements and manage communication on behalf of minors.
We do not intentionally collect unnecessary personal information directly from children.
Your Rights
You may contact us to request:
- Correction of inaccurate information
- Update of your profile details
- Removal from the tutor network
- Deletion of information where reasonably possible
- Information about how your details are being used
Some information may be retained where required for security, dispute resolution or legal purposes.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices or legal requirements change.
Any updated version will be posted on this page with a revised date.
Contact Us
For questions about this Privacy Policy or your personal information, contact Tutors Heaven through the contact details provided on our website.
By continuing to use our website or services, you confirm that you have read and understood this Privacy Policy.